Refund & Cancellation Policy

1. Cancellation Requests

All cancellation requests must be submitted in writing via email to support@wanderlustkashmir.travel. The date on which the email is received by our operations team will be considered the official date of cancellation.

2. Refund Tiers

• 30+ days prior to departure: 90% refund of the total booking amount.
• 15 to 29 days prior to departure: 50% refund of the total booking amount.
• 7 to 14 days prior to departure: 25% refund of the total booking amount.
• Less than 7 days prior to departure: No refund possible due to non-refundable commitments made to local vendors and transport partners.

3. Force Majeure & External Disruptions

In the unlikely event that a tour is cancelled due to circumstances beyond our control—such as extreme weather conditions, government-mandated closures, or civil unrest in the Kashmir Valley—we will offer you one of the following options:

• Reschedule your trip to a later date without additional booking fees.
• A credit note for the full amount paid, valid for 24 months.
• A partial refund, after deducting non-recoverable operational costs.

4. Processing Time

Refunds are processed using the same payment method used for the original transaction. Please allow 10–15 business days for the funds to reflect in your account, depending on your banking institution.