Refund & Cancellation Policy

Subscriptions

You may cancel your subscription at any time from Settings → Subscription. Cancellation stops future billing; access continues until the end of the current billing period.

Refund eligibility

Because Gizo AI delivers AI-generated content immediately upon purchase, subscription fees and credit pack purchases are generally non-refundable once consumed. We will consider refund requests on a case-by-case basis in the following situations:

• You were charged in error or double-charged.
• A technical failure on our side prevented you from using the credits you purchased.
• You request a refund within 7 days of purchase and have not meaningfully used the credits.

How to request a refund

Email support@gizoai.com with your account email, order ID, and a short description of the issue. We respond within 3 business days.

Approved refunds are returned to the original payment method within 5–10 business days via our payment processor.

Chargebacks

Please contact us before opening a chargeback — we can almost always resolve issues faster directly.

Merchant of record

Payments are processed through Cashfree Payments. The merchant of record shown on your statement will be Gizo AI. Your statutory refund rights under applicable consumer-protection law are not limited by this policy.